A.P Kiids Kingdom Exchange & Return Policy
1. Unboxing Video Requirement
An unboxing video is mandatory for all exchange or return requests. Please ensure you record the entire unboxing process to avoid any discrepancies.
2. Conditions for Exchange/Replacement
Exchange or replacement requests will be accepted only if the product has manufacturing defects, damages, or if you received the wrong item. Items for exchange must be unwashed, unused, and have all original tags attached.
3. Timeframe for Requests
You must initiate an exchange or replacement request within 24 hours of receiving your order. Contact us immediately if the item is defective, damaged, or incorrect, so we can resolve the
issue promptly.
4. Quality Check for Exchanges
All items returned for exchange will undergo a quality check to confirm they are unused, unwashed, and have their original tags intact. Exchanges will be processed only after passing this inspection. If the dresses are found to be used or washed, they will be returned to the customer and the customer will be responsible for the delivery fee.
5. Sale Items
We do not accept returns or exchanges for sale or clearance items.
6. Complete Item Returns Only
We only accept returns of complete items. Sets, multipacks, and combos cannot be partially returned.
7. How to Initiate a Return/Replacement Request
To initiate a return or replacement, contact our customer support team via WhatsApp at 8248945626 or email at support@kiidskingdom.in within 24 hours of receiving your order.
8. Tracking Returns
We will initiate the return within 1 working day once we received the Product. You can track the status of your return through the ‘Return Status Tracking’ page on your account dashboard.
9. For Size Issues
Please review the size chart provided for each product before placing your order. We do not offer refunds or exchanges for size issues. However, if you encounter any size-related problems (not matching with respect to the size chart), please notify us within 24 hours of delivery. You may return the product to our address, and we will send a replacement once the original item is received in good condition along with an unboxing video.
10. International Orders
We do not accept returns or replacements for international orders. Customs duties for international shipping are the responsibility of the customer
11. Colour Variations
While we strive to offer products as shown in images, slight variations in fabric colour may occur due to lighting or display differences.
